Terms & Conditions

1. Introduction
Welcome to Vanessa Resort. By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

2. Orders and Payment
All purchases are subject to product availability. We offer only cash on delivery as the mode of payment. Orders will be processed once confirmed, and payment must be made in full upon delivery.

3. Shipping and Delivery
We strive to deliver products within the estimated timeframe. However, delivery times may vary based on location and other factors. Customers are responsible for providing accurate shipping details. Any failed delivery due to incorrect information may result in order cancellation.

4. Returns and Refunds
We accept returns only in cases of defective or damaged products. If you receive a damaged item, you must notify us within 48 hours of delivery with supporting evidence such as photos. Returns will be inspected before approval for a replacement or refund.

5. User Responsibilities
By using our services, you agree to provide accurate information and refrain from engaging in any fraudulent activities. Any misuse of our platform may result in restrictions on future purchases.

6. Contact Information

If you have any questions regarding these terms and conditions, please contact us at [email protected].