Return & Refunds

1. Eligibility for Returns
We accept returns only for defective or damaged products. To be eligible for a return, the item must be in its original condition, unused, and with all packaging intact.

2. Return Request Process
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. To initiate a return, please contact us through our official communication channels and provide proof, such as photos or videos of the issue.

3. Inspection and Approval
Once we receive your return request, our team will review the provided evidence. If approved, we will arrange for a replacement or refund as per our policy.

4. Refund Process
Refunds are issued only in cases where a replacement is not available. Since we offer only cash on delivery, refunds will be processed through an agreed-upon method upon approval.

5. Return Shipping

Customers may be required to return the defective or damaged item. Instructions on return shipping will be provided upon approval of the return request.

6. Policy Updates
Vanessa Resort reserves the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting.

7. Contact Us
For any return or refund-related inquiries, please reach out to us at [email protected].